We've compiled this list to answer common questions about ID Vault.
1: How do I know if I'm using the latest ID Vault software?
From the ID Vault main menu, click Support then "Check For Updates Now." ID Vault checks to see if your ID Vault software is up to date. If a more recent version of the software is available, ID Vault installs it automatically.
Back to Top
2: What happens if I lose my ID Vault?
Don't worry. No one will be able to access your ID Vault but you, since only you know the PIN that unlocks it. And of course, you can still access all of your accounts the standard way—though you won't be as secure without ID Vault.
Back to Top
3: Can I add two different accounts at the same financial institution to ID Vault?
Yes, you may add two different accounts at the same financial institution to ID Vault, provided that you give each account a unique name.
Back to Top
4: Does ID Vault require a subscription?
Yes. A 12-month renewable subscription to the ID Vault Service is included with the purchase of ID Vault. Your subscription begins once you activate your ID Vault. The ID Vault Service is at the heart of the hardened security that ID Vault provides. This subscription service provides complete access to the ID Vault Trusted Network of more than 7,500 financial and shopping sites to protect against phishing and pharming, access to all protection updates, access to all ID Vault software enhancements, and coverage under the ID Vault $1,000,000 Guarantee. After the initial 12-month term, a subscripton to the ID Vault Service is renewable annually for the then current price. Today, the price to renew an ID Vault Service subscription is $39.95/year. For more information about the ID Vault Service, click here.
Back to Top
5: But I already have security software on my PC, do I need ID Vault?
Every computer should have anti-virus and other security software installed. Software can protect your PC from viruses and hackers, but it doesn't make it safe for you to conduct financial transactions online.
Every major corporation runs security software on their computer networks, but they also restrict access to their networks, and their sensitive corporate information, with security hardware. Now, for the first time, consumers like you can enjoy the same level of security as the "big guys," with the hardware security of ID Vault. Simply put, a separate piece of security hardware, like ID Vault, cannot be hacked. PCs with security software—no matter how good it is—can.
Back to Top
6: How does ID Vault securely protect my usernames and passwords?
ID Vault encrypts your usernames and passwords and stores them on a smart card chip inside the tamper-proof ID Vault USB device. Since your usernames and passwords are encrypted in a separate piece of tamper-proof hardware, and not saved to your computer, they can't be accessed in any way by cyber criminals. Plus, since ID Vault automatically signs you in to your online accounts without typing, your usernames and passwords are safe from keystroke-logging malware designed to capture your sign-in credentials.
Back to Top
7: Will ID Vault work with my financial sites?
ID Vault constantly monitors more than 7.500 financial and shopping sites to ensure that you're signing in to valid sites, not fraudulent copies. ID Vault is guaranteed to work with your bank, credit union, and brokerage accounts—or your money back.
Back to Top
8: Can I use ID Vault with non-financial sites?
Yes! ID Vault works with any site that requires a username and password to sign in. In fact, many of our users find ID Vault so convenient and easy to use, they use it with all their favorite sites that require signing in.
Back to Top
9: How many accounts can ID Vault hold?
The number of accounts your ID Vault holds depends on the type of account (Financial, Shopping, Other or Credit Card), the number of sign-in elements, and the length of the sign-in URL, or web page address.
ID Vault 2008 stores usernames and passwords for up to 100 online accounts and information for up to 25 credit cards. The previous version of ID Vault stores up to 40 online accounts or credit cards.
Back to Top
10: What are the system requirements for ID Vault?
- Windows XP or Windows Vista
- Internet Explorer version 6.0 or higher, or Firefox 2 or higher
- Minimum 600 MHz processor
- Minimum 512 MB RAM
- At least 40 MB of free disk space
- One free USB port
- One CD-ROM or DVD drive
Back to Top
11: Which browsers does ID Vault work with?
ID Vault is compatible with Internet Explorer version 6.0 or higher and Firefox 2 or higher.
Back to Top
12: How does ID Vault protect me from phishing?
"Phishing" is an identity theft technique in which clicking on a link in an official-looking email brings you to a malicious imposter Web site designed to capture your confidential personal information, such as account numbers, usernames and passwords. ID Vault constantly monitors more than 7,500 financial and shopping sites in the ID Vault Trusted Network, and verifies and validates their IP addresses and sign-in procedures, to ensure that you're signing in to a legitimate site, and not a fake site designed to steal your identity—and your money. Simply put, ID Vault will not allow you to unknowingly divulge confidential information to malicious Web sites.
Back to Top
13: Does ID Vault protect me from spyware and keystroke loggers (programs that can capture my usernames and passwords as I type them)?
Yes. Since ID Vault automatically signs you in to your online accounts, you don't type in your usernames and passwords. And since you're not typing, keystroke loggers can't capture and steal your sign-in information. And ID Vault Secure View adds another layer of protection. Many keystroke loggers are unknowingly installed on PCs through vulnerabilities in Web browsers. With ID Vault, you access your online financial accounts with ID Vault Secure View, a security feature of ID Vault that blocks malicious plug-ins and other browser-based threats.
Back to Top
|
|
 |
"It's a must have for all people that use the internet for finances."
- J. C.,
San Juan, Puerto Rico
|
