1: What are the system requirements for ID Vault?
- Windows XP or Windows Vista
- Internet Explorer version 6.0 or higher, or Firefox 2 or higher
- Minimum 600 MHz processor
- Minimum 512 MB RAM
- At least 40 MB of free disk space
- One free USB port
- One CD-ROM or DVD drive
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2: My ID Vault software installation did not complete; my computer "freezes" or "hangs."
What should I do?
Some Windows XP users may experience problems downloading the Microsoft .NET Framework 3.0 components necessary to run the ID Vault software. If the ID Vault software installation does not complete, or your computer "freezes" or "hangs," please try the following steps:
- Repair ID Vault software.
- Click on the Start button in the lower left hand corner of your screen and select Control Panel. (Depending on your settings, you may need to select Start > Settings > Control Panel)
- Select Add/Remove Programs from the Control Panel list
- In the list of programs, look for the ID Vault Program. If found, click on it , and select 'change'.
- Select the repair option
- Click on Finish to close
- Once the repair operation is complete, click close to exit.
- Reboot your computer
- Remove ID Vault Software
- Click on the Start button in the lower left hand corner of your screen and select Control Panel. (Depending on your settings, you may need to select Start > Settings > Control Panel)
- Select Add/Remove Programs from the Control Panel list
- In the list of programs look for the ID Vault Program. If found, click on it and select remove. You will be prompted again to make sure of your request.
- Ensure that Microsoft .net 3.0 framework is properly installed
- Click on the Start button in the lower left hand corner of your screen and select Control Panel. (Depending on your settings, you may need to select Start > Settings > Control Panel)
- Select Add/Remove Programs from the Control Panel list
- In the list of Programs, check for Microsoft .net 3.0
- If you don't see it, close the Control Panel
- Open a web browser window and copy in this URL, or click here
(http://www.microsoft.com/downloads/details.aspx?FamilyId=10CC340B-F857-4A14-83F5-25634C3BF043&
displaylang=en)
- Click the download button to download Microsoft.net 3.0
- Install ID Vault software
- Open a browser window and type in www.IDVault.com
- On the home page in the upper right hand corner you will see a software download link. Click on this.
- Click on 'Software Download click here', and save the file to your desktop
- On your desktop, double click on the ID Vault Icon to run the software
- Follow the prompts through the installation process.
- The software should now be fully installed. You can now experience all the new features of ID Vault!
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3: Does ID Vault work with Windows Vista?
ID Vault works with any PC running the Windows Vista or Windows XP operating systems.
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4: Is there an ID Vault for Mac?
At this time, ID Vault does not work on Macs. ID Vault runs on the Windows XP and Windows Vista operating systems.
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5: How do I uninstall and reinstall the ID Vault software?
To uninstall the ID Vault software:
- Click on “Start” button at the bottom left corner of your computer screen
- Click on Settings (or skip to step 3 if you see the control panel as an option on your Start menu)
- Click on Control Panel
- Click on Add or Remove Programs
- Choose ID Vault from the list and click on Uninstall. Let the uninstall finish completely.
- Confirm that ID Vault is completely uninstalled by clicking on the “Start” button again. Click on “All Programs.” Look for “ID Vault.” If it is uninstalled completely, it will not appear in the list of installed programs.
- Reboot (shut down your computer and start it up again) the system once you have completed the uninstall process
Now you are ready to reinstall the latest ID Vault Software:
- Go to www.IDVault.com and click on the “Software Download” link in the upper right corner to download the latest Version of the ID Vault software.
- Click on “Run” to install the ID Vault software immediately, or click on “Save” to download the software to your system first and then double-click to start the software installation process
- Follow these instructions for the ID Vault Setup Wizard:
- Click on ”Next.”
- Next you should see the License Agreement window. Choose “I agree” and click on “Next.”
- Next, you will see the “Select installation Folder” window appear. The installation folder will be automatically filled. Click on “Next.”
- Next, you will see the “Confirm Installation” window appear. Click on “Next” to continue the installation.
- The ID Vault software will begin installing.
- Next, you will see the “Installation Complete” window.
- Click on “Close” to complete the ID Vault software installation. The new ID Vault software should now be installed and operational.
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6: When I insert ID Vault into my computer’s USB drive, I see the “Hardware Activation Wizard.”
What should I do?
If you are running Windows XP on your computer, when you insert the ID Vault token for the first time, the "Found New Hardware Wizard" may appear. Follow these steps for the wizard:
- Choose the first option “Yes, this time only” and click “Next.”
- In the next window, choose “Install the software automatically [Recommended]” and click on “Next.”
- When the Wizard has finished installing the software, you will see the “Completing the Found New Hardware Wizard” screen. Click on “Finish” to complete the process. You can now continue activating your ID Vault by following the ID Vault Activation Wizard.
To back up, right-click on the ID Vault icon in the system tray and select "Backup."
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7: What browsers does ID Vault work with?
ID Vault is compatible with Internet Explorer version 6.0 or higher and Firefox 2 or higher.
If you have both Internet Explorer and Firefox installed on your system, ID Vault will utilize the one set as your default browser.
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8: How do I use ID Vault on more than one computer?
Yes, you can use ID Vault for identity fraud protection on any computer as long as the ID Vault software is installed on each one. Please note that only you will be able to access the accounts on it. For example, if you buy a new computer and want to use your ID Vault on it, or you take your ID Vault to work with you and wish to use it on your work computer, simply go to www.IDVault.com and click on the "Software Download" link in the upper right corner of the home page to load the software on each computer, or click here.
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9: Is ID Vault compatible with Firefox 2?
ID Vault is compatible with Firefox 2, if the current version of the ID Vault software is installed on your PC. All current users may install the ID Vault identity theft fraud prevention software on as many computers as necessary from this page.
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10: How many accounts can ID Vault hold?
The number of accounts your ID Vault holds depends on the type of account (Financial, Shopping, Other or Credit Card), the number of sign-in elements, and the length of the sign-in URL, or web page address.
ID Vault 2008 stores usernames and passwords for up to 100 online accounts and information for up to 25 credit cards. The previous version of ID Vault stores up to 40 online accounts or credit cards.
ID Vault 2008 is available in retail stores and ID Vault website (www.IDVault.com).
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11: Can I change my ID Vault Name and ID Vault PIN?
Yes, you can change the name and PIN given to your ID Vault. Both of these options are accessible through the ID Vault Control Center. To find the Control Center, follow these steps:
- Click on ID Vault icon in the Windows system tray, normally located in the bottom right corner of your computer screen. You will see the ID Vault Accounts main menu appear.
- Click on ID Vault Control Center.
- For security reasons, you will be prompted to enter your ID Vault PIN. Enter your PIN and click “OK.”
- Once in the Control Center window, chose “Options.” On the top right are links to “Change name…” and “Change PIN…” To rename your ID Vault, select “Change name…”
- Type in the new name. The name cannot exceed 32 characters. Click OK.
- To change the ID Vault PIN, click on “Change PIN…”
- Type in your old PIN.
- Type in your new PIN.
- Enter your new PIN once again to verify it.
- Click OK.
- Click “Close” to exit the ID Vault Control Center.
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12: How do I change or delete information for an account I've saved on ID Vault?
You can edit, rename or remove (delete) accounts in the ID Vault Control Center. You can edit Financial and Shopping Accounts. Other Accounts must be deleted and recreated to change the stored usernames and passwords.
- Access the ID Vault CONTROL CENTER by clicking on the ID Vault icon in the system tray of the Windows task bar, which is usually located in the lower right corner of your screen.
- Select “ID Vault Control Center…”
- Enter your PIN.
- To change information about a Financial or Shopping Account, select the Financial or Shopping Account you want to edit and click on “Edit account…” Once you are in the “Edit” menu, you can edit, change or delete the name, username or password of any Financial or Shopping Account in ID Vault.
To change information for Other Accounts, select the account from the list and click on “Remove account…” To recreate the account, go to the Web site, sign in manually, and click “Yes” to indicate you would like to add the account to ID Vault.
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13: How do I back up my ID Vault?
To back up the information stored on your ID Vault:
- Click on the ID Vault icon in the System Tray area of your windows task bar, which is usually located on the bottom right corner of your computer screen.
- Select ID Vault Control Center.
- Enter your PIN.
- Select “Backup” on the left side of the ID Vault Control Center.
- There are two ways to back up your ID Vault:
- Print a hard copy of the information stored in the ID Vault. We recommend you place this printout in a separate, secure location away from your PC, or
- Copy the information stored on your ID Vault to a second ID Vault. NOTE: If you are backing up to a second ID Vault, you must activate the second ID Vault before you can back up to it. To activate a new ID Vault, insert it into a USB port, follow the steps in the ID Vault Activation wizard.
Follow the prompts after making your selection of backup method. For further information on these steps, refer to the Online User Guide, accessible through the Support option in the ID Vault main menu. The ID Vault main menu is what you see when you click on the ID Vault icon in the System Tray, usually located in the lower right corner of your screen.
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14: How do I create an account for a Web site that is not included in the list of Financial or Shopping Accounts in the ID Vault Trusted Network?
Creating an account for a Web site that is not included in the ID Vault Trusted Network list of financial or shopping sites takes only a few simple steps:
- Browse to the sign-in page of the Web site that you wish to add the account for.
Sign in as usual by entering your username and password and any other login information into the appropriate fields, and click on the Submit, Sign on, Log on or Enter button.
- The ID Vault “Add ID Vault Account” window will appear asking if you would like to protect this account by adding it to ID Vault. (Note: if you do not get this prompt by clicking the login button with your mouse, try pressing the enter key to login instead)
- Select “Yes.” Type in a name for the account and click “OK.”
- You will be prompted to enter your ID Vault PIN for your account information to be stored in your ID Vault.
Once the account is created, you can access it by clicking on ID Vault icon and selecting it from your list under “Other Accounts.”
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15: Can I add more than one account at the same financial institution to ID Vault? For example, if my spouse and I each have 401(k) accounts with the same institution, can we add separate 401(k) accounts to the same ID Vault?
Yes, you can add more than one account at the same institution to your ID Vault. Once you have added the first account, follow the same steps to add the second account.
- Click “Yes” when you see the “Account Already Exists” window shown below.
- Next you will see the ADD FINANCIAL ACCOUNT window. Enter a unique name for the account, such as “Mary’s 401K,” to distinguish it from the other account for this financial institution.
- Continue by clicking on “Next.”
- Enter a unique username and password for this separate account when prompted by the wizard and follow the steps to finish adding this account to your ID Vault.
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16: I am unable to sign in to my Financial Account. The sign-in process involves multiple pages and security questions. What should I do?
There are many financial sites where usernames and passwords are entered on separate pages, and additional security questions or steps are required. Bank of America, Bank of the West and Vanguard Financial are examples of such Web sites.
These sites make use of “cookies” for security purposes. For ID Vault to work properly with these financial sites, it is necessary to store these cookies in Internet Explorer. (A “cookie” is information that a Web site puts on your computer so that it can remember something about you at a later date.) Many financial sites use cookies to determine whether your individual computer has previously accessed a particular account. If your computer is not storing cookies for your financial institution(s), ID Vault could cause the sign-in process to fail.
To check whether cookies are being stored for an online financial account:
Sign in to the site manually, without using ID Vault, using Internet Explorer. (NOTE: You need to perform these steps in Internet Explorer even if you normally use Firefox.) If you are asked a security question such as your mother’s maiden name or the name of your first pet, then cookies are not being stored properly on your computer for this account.
To modify your Internet Explorer settings so that cookies are properly stored for our financial institution:
- Open Internet Explorer, choose the “Tools” option in the menu, and then select “Internet Options.” (NOTE: You need to perform these steps in Internet Explorer even if you normally use Firefox.)
- Under the Privacy tab, click on the “Sites” button.
- In “Per Site Privacy Actions” window, look for the name of your financial institution’s Web site URL in the “Managed websites” list. If it is not there, your computer is not set to save cookies for this site.
- Add the Web address, or URL, for your financial institution into the “Address of website:” field. Click “Allow.”
- When you click on “Allow,” Windows will add this site to the list of “Managed websites.”
- Click “OK” to close the “Internet Options” window.
- Close Internet Explorer to ensure the changes will take effect. Cookies for this Web site will be stored regardless of your other Internet security settings.
Once you have verified that the cookie settings are correct, log into your account once manually, without using ID Vault, to ensure that the site’s cookies will be stored on your computer. When logging in manually, pay attention to the page with the security question, as this page may prompt you to identify your computer as Private (one that you use regularly) or Public (one that you will not use regularly). Select “Private,” so that the Web site knows to place the cookie on your computer. If you set the option to “Public,” the cookie for this site will not be set correctly, and will continue to block the sign in process.
Once you have successfully signed in, sign out of the Web site. Create the account again using ID Vault.
If you are still unable to sign in to your financial account after setting cookies for your financial institution, check to see whether your login information is completed automatically, or “auto-filled” from previous visits:
- Make sure that any login information is not being “auto-filled” which could cause cookies to store incomplete information. If there is a check box on the site to save login information automatically, make sure that it is unchecked. For example, Bank of America has the “Save this Online ID” check box that must be unchecked when logging in manually so that cookies are saved correctly.
- Then delete the cookie for the site. To delete cookies, follow these steps:
- Open Internet Explorer.
- Click on “Tools” and choose “Internet Options”
- On “General” tab under “Browsing History,” click on “Delete”
- “Delete Browsing History” window will appear.
- Click on “Delete cookies...”
- Click on Close.
- Click on “Apply,” then “OK” to close out the Internet Options window.
- You must close this Internet Explorer window for the changes to take effect.
- Log in to the site manually.
- After you log in successfully (without additional security questions), log out. NOTE: If you have already added an account for this site in ID Vault, you must delete it.
- Add the account again using ID Vault.
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17: What is my default browser? How can I change my default browser?
Most Windows-based computer systems have Internet Explorer set as the default browser. When you download and install Firefox, it will ask you if would like to make it your default browser.
If you answered “No,” and the “Always perform this check when starting Firefox” is checked, each time you open the Firefox browser you will be asked if you want to make it the default browser.
If you answered “No,” and unchecked the “Always perform this check when starting Firefox” the browser will only open when you double-click it.
ID Vault will work with your default browser only. ID Vault supports Internet Explorer 6.0 and higher and Firefox 2 and higher browsers only.
To manually set Firefox as your default browser, follow the steps below:
- Open the Firefox Web browser.
- From the top menu, select Tools then Options.
- The “Options” window appears.
- Click on “Main” located at the top left corner of the “Options” window.
- Go to the System Defaults area at the bottom on the window.
- Click on “Check Now.”
- Click it. You will see the message below if Firefox is not your default browser.
- Click on “Yes” to make Firefox your default browser.
- The Default Browser information box will disappear.
- Click the “OK” button at the bottom of the Options window.
- The Options window will close.
- Close the browser.
- Find an email with a link to a Web site or a Web page on your computer to test with. When you click the link in the email the Firefox browser will open. Likewise, if you open an HTML page that is stored on your computer it should open in the Firefox browser.
To manually designate Internet Explorer (IE) as your default browser, follow the steps below:
- In Internet Explorer click on Tools > Internet Options > Programs.
- If IE is the default browser, it will be indicated under the “Default web browser” section.
- If IE is not the default browser, you can click on “Make Default” to change your default web browser to IE.
- Click on “Apply” and “OK” to close the window.
- Close Internet Explorer to save the settings.
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18: I am having problems opening “Other accounts” using Firefox. How can I resolve this issue?
You may experience problems opening “Other accounts” in Firefox if you have installed, updated or reinstalled Firefox after ID Vault has been installed.
You can correct this problem by uninstalling and reinstalling the ID Vault software following the process in the FAQ entitled “How do I uninstall and reinstall ID Vault Software?”
After you uninstall and reinstall, you should be able to access your “Other accounts” in Firefox without any issues. If you are still experiencing a problem, please contact ID Vault customer support at support@guardidsystems.com.
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19: What is ID Vault Non-Stop Protection?
ID Vault Non-Stop Protection is a feature of the ID Vault Service. Your subscription to the ID Vault Service keeps your online account credentials and credit card information protected from the latest fraud schemes and online identity theft threats. The ID Vault Service also provides you with the latest versions of the ID Vault Trusted Network, so you can always be sure that you are signing into a legitimate site and not a fraudulent copy. As a reminder, the automatic renewal feature of ID Vault Non-Stop Protection will automatically charge the regular annual renewal subscription fee to the payment card on file prior to expiration. This program is designed so that ID Vault users receive uninterrupted ID Vault Service protection, so there’s no need to worry about an unexpected expiration leaving your online accounts at risk.
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20: How does ID Vault Non-Stop Protection work?
The ID Vault Non-Stop Protection feature of ID Vault Service works as follows:
Automatic Renewal: All subscriptions will be automatically renewed for one year at the then-current price for the ID Vault Service. Within sixty (60) days after an automatic renewal, upon request, customers may cancel the service and receive a full refund.
Credit Card: Based on the customer’s agreement to have his/her subscription to the ID Vault Service automatically renewed, Guard ID Systems will charge the credit card number provided by the customer to Guard ID Systems, provided such credit card is still valid.
Renewal Date and Price: A paid subscription to the ID Vault Service will be automatically renewed up to thirty (30) days prior to its expiration date and an email confirming the transaction will be sent to the customer.
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21: How do I cancel ID Vault Non-Stop Protection?
You can cancel the automatic renewal feature of ID Vault Non-Stop Protection at any time by emailing support@guardidsystems.com.
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22: My computer seems to perform more slowly when I am using ID Vault. What can I do to
correct this?
If you are experiencing slow performance when using ID Vault, this may be due to a known Microsoft issue involving the Windows XP operating system and WPF-based applications, such as ID Vault.
The root cause of the issue is a Microsoft .NET Framework 3.0 feature called ‘window transparency’. This issue manifests itself as high CPU usage and slow performance.
To learn more about this issue, click on the following link to access the Microsoft Support knowledgebase.
http://support.microsoft.com/kb/937106/en-us
Take the following steps to correct this issue:
- Confirm that you are running the latest version of the ID Vault software
- Click on the ID Vault icon on the Windows system tray to open the ID Vault main menu
- Click on Support
- Click on Check For Updates Now
- Turn off Transparency
- Click on the ID Vault icon in the Windows system tray to open the ID Vault main menu.
- Click on Support
- While holding down Ctrl and Alt keys, select the About ID Vault menu option.
You should see the following message confirming that transparency has been turned off.
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23: How do I apply the subscription code to my ID Vault?
If your ID Vault is plugged in when you complete the ID Vault Service Subscription renewal process, it will automatically update your ID Vault subscription. However, if you do not have your ID Vault available to complete the process, you will need to manually enter your Subscription Code, which is provided to you in the confirmation email that is sent immediately following the subscription purchase process.
Follow the steps described below to apply the Subscription Code to your ID Vault.
Step 1 Copy the Subscription Code from your confirmation email
- To copy the Subscription Code from the confirmation email (sent to the email you supplied during the purchase process), highlight the entire code using your mouse, then right click and select ‘copy’ from the menu.
- Print your confirmation email.
Step 2 Enter your Subscription Code
- Plug in your ID Vault.
- Open the ID Vault menu by clicking on the ID Vault icon in the system tray in the lower right hand corner of your screen.
- Select the ID Vault Control Center option.
- Enter your PIN.
- Select the Info tab on the left hand side of the ID Vault Control Center.
- Click on Enter Subscription Code.
- Paste your Subscription Code you copied in Step 1 by clicking on the text box with your cursor, right clicking and selecting Paste from the menu.
- Click on Update.
Step 3 Confirm that your Subscription Code was applied correctly
- You will see the following example message confirming that your ID Vault has been updated successfully.
You can check your subscription renewal date at any time on the Info tab in the ID Vault Control Center.
If you have any further questions regarding your Subscription Code or issues, contact ID Vault Customer Support at support@guardidsystems.com.
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"It is a great feeling to know you can do your online banking with peace of mind."
- R. P.,
Nashua, NH
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